An HVAC company faces a wide array of challenges, as they must ensure that technicians are correctly dispatched and that they have access to the information they need to complete their job tasks accurately. Many companies use a more antiquated method and require technicians to call the central office when they need information. Technology has streamlined this work, as HVAC FIELD SERVICE MANAGEMENT SOFTWARE now provides those in the field with real-time data and puts a wealth of information at their fingertips.
When a technician arrives on-site, they usually have no idea what is causing the issue that led to a maintenance request. After thoroughly inspecting the equipment they will determine the cause of the problem and make recommendations on work that is needed to restore any malfunctioning components. An HVAC software solution will allow a technician to build a quote in a matter of minutes which provides a customer with the cost of the repair immediately and prevents delays caused by the creation of a manual estimate.
Scheduling and Dispatch
A company that employs a large pool of technicians knows the struggle associated with creating schedules and making sure that everyone is where they should be. HVAC software streamlines scheduling by providing an easy to use interface and automated alerts and dispatching. Employees are equipped with a tablet device, which gives them scheduling data and tracks their location through the use of GPS.
Contract And Warranty Information
Whether a consumer has a maintenance contract that covers some repairs or is needing service on equipment that is still covered under factory warranty, it is essential that the tech know this information. Having access to this data prevents an employee from misquoting a customer, and allows them to provide top-notch service. Empower frontline employees with the information they need to be efficient and successful at their jobs.
Technology has changed the way companies do business, and the HVAC industry is no exception. Field Point is a leading provider of field-based solutions that improve communication and streamline workflows. Visit their site to learn more and see how they have helped countless companies decrease costs and increase customer satisfaction.